Frequently Asked Questions
What to know
A regular maintenance clean designed to keep your home fresh, tidy and comfortable week after week.
What’s Included
✓ Kitchen cleaned & refreshed
✓ Bathrooms thoroughly cleaned & sanitised
✓ High-touch surfaces cleaned
✓ Dusting of accessible surfaces
✓ Floors vacuumed & mopped
✓ Mirrors cleaned streak-free
✓ Bins emptied and relined (if liners are provided)
✓ Final finishing touches throughout the home
A detailed service checklist is provided with every booking confirmation.
Customise your clean with our optional add-on services.
• Linen Change
Remove used bed linen and replace it with fresh linen provided by the client.
• Inside Fridge
Clean accessible interior shelves, drawers and surfaces.
• Inside Oven
Remove grease and food residue from the accessible oven interior, racks, oven door.
• Interior Windows & Tracks
Clean interior window glass, frames and accessible window tracks.
• Interior Sliding Glass Doors & Tracks
Clean interior glass, frame and accessible sliding door tracks.
Not at all. Many clients choose to be out while we work, and enjoy returning to a refreshed, peaceful space. Whether you’re home or away, we’ll treat your property with the same respect and care.
Yes. We arrive fully prepared with surface safe products and professional grade equipment. Everything we use is thoughtfully selected to be effective, eco-conscious, and safe for kids and pets.
We understand life can shift. If you need to change your booking, we ask for at least 48 hours notice. Late cancellations may incur a small fee to cover the time reserved for you.
Absolutely. We’re fully covered by public liability insurance so you can feel completely at ease knowing your home is in trusted, professional hands.
If anything’s been missed, let us know within 24 hours, we’ll return and make it right.
We don’t quote based on time, we quote based on outcome. Every clean is completed to the Fresh Clean, whether it takes three hours or five.
Yes. Our products are selected to be safe for surfaces, children, and pets, while still delivering an exceptional clean. What’s good for your home should also feel good for those who live in it.
We charge a flat rate because every home is different. Instead of watching the clock, we focus on delivering a consistent, high-quality clean based on your home’s size, condition, and selected services. This means you’ll know the price before we arrive, with no surprises on the day.